Refunds
Draft for review before launch. This is not legal advice. Highlighted items need the operator's details.
Plays are usually final
A play takes effect as soon as its payment is confirmed, so plays are generally not refundable once they count. If something went wrong, contact us and we will take a look.
Add the support email and how quickly requests are answered.Automatic refunds
If your payment confirms after the campaign's final cutoff, it earns no points and is refunded in full. Your result page shows the status until the refund is complete.
What a refund changes
A refund removes the matching points and giving commitment, in proportion to the amount refunded. If a round has already become official, its declared winner stands, and the change is noted on the results page. A dispute through your bank holds back the same points and commitment until it is resolved.
Money already delivered
Amounts already paid to a charity remain recorded as delivered. Corrections are shown publicly and never erased.